Privacy Policy

Privacy Policy

Last updated: 01.06.2025

At Blackrock Roofing  & Developments Ltd, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your information, in accordance with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, the Data Protection Act 2018, and other applicable data privacy laws.

1. Who We Are

Blackrock Roofing & Developments Ltd
registered address

13-15 Bank House High St, Thatcham, RG19 3JG

info@blackrockroofing.co.ulk

 

07590 845857

For data protection purposes, Black Rock Roofing is the data controller of your personal information.

2. What Information We Collect

We may collect and process the following types of personal data:

• Identity Information – Name, company name (if applicable)
• Contact Details – Address, email address, phone number
• Project Details – Information related to roofing services requested
• Communication Records – Emails, messages, and notes from calls
• Website Usage Data – IP address, browser type, time on site (via cookies – see      Section 7)

3. How We Collect Your Information

We collect personal data through:

• Website contact forms
• Phone and email enquiries
• Social media interactions
• In-person consultations or site visits
• Cookies and similar technologies (see Section 7)

We do not buy data from third parties.

4. How We Use Your Information

We only use your personal data for the following lawful purposes:

• To respond to your enquiries or requests
• To provide roofing services and quotations
• To manage appointments, invoicing, and project delivery
• To comply with legal obligations (e.g. tax record-keeping)
• To improve our website and customer experience

We do not use your data for automated decision-making or profiling.

5. Legal Basis for Processing

We rely on the following legal bases:

• Contract – When we need your information to provide our services or give a quote
• Consent – For marketing communications (only if you opt in)
• Legal Obligation – To comply with tax and accounting laws
• Legitimate Interest – To manage and grow our business responsibly

6. Sharing Your Information

We do not sell or rent your data. We may share your information only with:

• Service providers (e.g. accountants, hosting providers)
• Regulators or authorities where legally required
• Insurance or legal advisers in the event of a dispute

All third parties are required to protect your data and only use it for the specified purpose.

7. Cookies & Website Analytics

Our website uses cookies to improve user experience and monitor website traffic (e.g. via Google Analytics).

You can control or disable cookies via your browser settings. For more information, please see our Cookie Policy 

8. How Long We Keep Your Data

We retain your personal data only as long as necessary for the purposes it was collected, including:

• Project and invoicing records – typically retained for 6 years (HMRC requirement)
• Enquiry data – retained for up to 36 months if no contract is formed
• Marketing preferences – until you withdraw consent

Once data is no longer needed, we securely delete or anonymise it.

9. Your Data Protection Rights

Under UK and EU GDPR, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing
• Withdraw consent at any time (for marketing)
• Data portability (in applicable situations)
• Lodge a complaint with the Information Commissioner's Office (ICO)

You can exercise your rights by contacting us at info@blackrockroofing.co.uk

10. Data Security

We take data protection seriously and implement appropriate technical and organisational measures to keep your personal information safe from loss, misuse, or unauthorised access.

11. International Transfers

We do not transfer your personal data outside the UK or EEA. If this ever becomes necessary, we will ensure appropriate safeguards are in place in line with GDPR requirements.

12. Updates to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and the date of the last update will be indicated at the top.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Black Rock Roofing & developments Ltd
Email: info@blackrockroofing.co.uk
Phone: 07590 845857
Post: 13-15 Bank House High St, Thatcham, RG19 3JG